BIS record '2004/1/309'

BibTeX

@inproceedings{BIS:2004/1/309,
  author        = {Kayo Iizuka and
                   Kazuhiko Tsuda and
                   Mitsuo Wada},
  title         = {Customer Satisfaction Structure Analysis of System Integration - from the Perspective of Environmental Change},
  year          = {2004},
  session       = {Customer Friendly Business},
  pages         = {147--161},
  crossref      = {BIS:2004/1},
  bibsource     = {BIS, http://bis.kie.ue.poznan.pl/biblio/},
  abstract      = {This paper presents satisfaction analysis result from two customer surveys those are conducted at time distance of a decade. Satisfaction structure is regarding various and important features of system integration business; technical factors, project management factors, difference of satisfaction structure between organizational sections (IT section, business planning section, and end user section), satisfaction about business impact. Analysis is focusing on structural change of satisfaction influenced by environmental change. }
}

  
@proceedings{BIS:2004/1,
  editor        = {Witold Abramowicz},
  booktitle     = {BIS 2004, 7th International Conference on Business Information Systems, Poznań, Poland, 21-23 April 2004},
  title         = {BIS 2004, 7th International Conference on Business Information Systems, Poznań, Poland, 21-23 April 2004},
  publisher     = {Wydawnictwo Akademii Ekonomicznej w Poznaniu},
  isbn          = {83-7417-019-0},
  year          = {2004},
  bibsource     = {BIS, http://bis.kie.ue.poznan.pl/biblio/}
}